Question 1

How long will my order take?

Accepted Answer

It depends on the item and where it is going. Every product page shows the delivery window for your destination, and checkout shows the window for your whole basket before you pay. Orders ship by tracked standard delivery.

Question 2

How much is shipping?

Accepted Answer

Standard shipping is free on eligible orders above the free-shipping threshold (the equivalent of US$35, shown in your own currency in the cart) — your cart confirms eligibility before you pay, and a small number of items are excluded. Below that it is charged once per seller, at the highest rate among that seller’s items.

Question 3

Will I pay customs or import duty?

Accepted Answer

Prices at checkout do not include import duty, customs fees or import VAT. Many low-value parcels clear without any charge, but depending on your country and the order value the carrier may ask you to pay customs charges before delivery. You are the importer of record for your order; any such charge is not refundable by Pickovia unless the item is returned under Buyer Protection.

Question 4

My tracking has not updated in days

Accepted Answer

Tracking often goes quiet during international transit and customs clearance — a five-day gap is normal on a long route. If it has not moved for more than five working days, open a support ticket from the order page.

Question 5

Which countries do you ship to?

Accepted Answer

The UAE, United Kingdom, United States, Germany, France, Netherlands, Spain, Italy, Singapore, India, Sri Lanka and Saudi Arabia. Set your destination in the header to see accurate estimates.