Question 1

My item arrived damaged

Accepted Answer

Open a return from the order page and describe the damage. Photographs help — mention that you have them and support will ask. Buyer protection covers damaged goods in full.

Question 2

I received the wrong item

Accepted Answer

Report it from the order page and choose “Wrong item received”. Support confirms whether the wrong item needs to go back (usually with return postage covered) and arranges the correct item or a refund; you are told before anything is deducted.

Question 3

Something is missing from my parcel

Accepted Answer

Check whether the order shipped in several parcels — items from different sellers travel separately. If it really is missing, report it from the order page within 30 days of delivery.

Question 4

The item does not match the description

Accepted Answer

That is covered by buyer protection. Report it from the order page and say specifically how it differs. You can choose a replacement or a full refund.