Policies
How Pickovia works, in writing: what you can expect from us, what we expect from sellers, and what happens when something goes wrong.
Using Pickovia
Terms & Conditions
The agreement between you and Pickovia covering account use, buying, selling and dispute resolution.
Acceptable Use Policy
How the Pickovia platform itself may and may not be used.
Community Guidelines
The standard we expect from reviews, questions and messages.
Marketplace Rules
The rules that keep Pickovia fair for buyers and sellers alike.
Buying
Shipping Policy
Where we ship, how long it takes, what it costs, and how customs is handled.
Returns Policy
What can be returned, within what window, and how to start a return.
Refund Policy
How refunds are calculated, where the money goes, and how long it takes.
Payment Policy
Accepted payment methods, when you are charged, and how card data is handled.
Buyer Protection
What Pickovia guarantees on every order, and how to claim.
Selling
Seller Policy
The obligations that apply to anyone selling on Pickovia.
Seller Protection
How Pickovia protects sellers against unfair claims and fraud.
Prohibited Products Policy
What may not be listed or sold on Pickovia.
Intellectual Property Policy
How Pickovia handles copyright, trademark and design-right complaints.
Privacy & data
Privacy Policy
What personal data Pickovia collects, why, how long we keep it, and the rights you have.
Cookie Policy
The cookies Pickovia sets, what each is for, and how to change your choices.
Cookie Preferences
Choose which optional cookies Pickovia may use, and change your mind at any time.
Data Request
How to ask for a copy of your data, correct it, or have it deleted.
Delete Your Account
How to close your Pickovia account, what is erased, and what the law requires us to keep.