Refund Policy

When you get a refund

• The item never arrived and buyer protection applies.
• The item arrived damaged, faulty, or materially different from the listing.
• You returned the item within the return window and it passed inspection.
• The seller cancelled the order.

How much you get back

A full refund covers the item price, the shipping you paid, and any tax charged on it.

For a change-of-mind return, outbound shipping may not be refunded and the return label cost may be deducted. Any deduction is shown before you confirm the return.

Coupon discounts are not returned as cash. Where a coupon was applied, the refund is of the amount actually paid.

Where the money goes

Refunds go back to the original payment method only — never to a different card or account, whatever is requested by email. For cash-on-delivery orders support confirms the settlement method through your account.

How long it takes

• We approve the refund within 2 working days of the returned item arriving.
• The payment provider processes it in 5–10 working days.
• Your bank may take a few extra days to show it on your statement.