Returns Policy

Return window

Most items can be returned within 30 days of delivery. Some ranges carry a 60-day window; the product page states which applies.

Statutory rights in your country apply in addition to this policy. Where the law gives you a longer or stronger right, that right applies.

Condition

• Items should be unused, in the condition you received them, and in their original packaging where practical.
• You may inspect and try an item as you would in a shop. Handling beyond that may reduce the refund.
• Include everything that came in the box — accessories, cables and manuals.

What cannot be returned

• Perishable goods.
• Sealed personal-care items where the seal has been broken, for hygiene reasons.
• Custom or personalised items made to your specification.
• Digital gift cards once the code has been revealed.
• Items marked non-returnable on the product page before purchase.

How to start a return

• Open the order from Account → My orders.
• Choose “Return or refund”, select the items and the reason, and describe the problem.
• Support checks the order, the payment record and the return window, normally within one working day.
• If the item needs to be sent back, you receive the exact return address, a deadline and who pays the postage; some cases (damaged, never arrived) need no return.
• Send the parcel back with a tracked service, add the tracking number to the request, and keep the proof of postage until the refund lands.
• Every step — review, decision, return in transit, received, refund approved, refund sent — is shown under Account → Returns & refunds and confirmed by email.

Return shipping cost

If the item is faulty, damaged, wrong, or not what was described, return shipping is covered by Pickovia (a label where available, otherwise reimbursement of tracked postage confirmed by support).

If you simply changed your mind, you pay the return postage. Any deduction from a refund is shown on your request before it is applied.