Data Request
How to ask for a copy of your data, correct it, or have it deleted.
Last updated 4 September 2026
What you can ask for
- A copy of the personal data we hold about you, in a machine-readable format.
- Correction of anything inaccurate.
- Deletion of your account and the data attached to it.
- Restriction of, or objection to, specific processing.
How to make a request
Open a support ticket with the category “Account” and say which right you are exercising. Requests must come from the email address on the account so we can be sure who is asking.
How long it takes
We acknowledge within 5 working days and complete within 30 days. If a request is complex we may extend, and we will tell you why.
What we cannot delete
Transaction, tax and accounting records must be retained for the period the law requires. Those records are detached from your account rather than erased.