Community Guidelines
The standard we expect from reviews, questions and messages.
Last updated 4 September 2026
Writing reviews
- Review the product and your experience of it β that is what other shoppers need.
- Be honest. A three-star review that explains itself is more useful than a five-star one that does not.
- Do not include personal data β yours or anyone elseβs.
- Do not post a review in exchange for payment, a free item or a discount.
Questions and answers
- Ask about the product; support questions belong in a support ticket.
- Answer only if you actually know β a wrong answer costs someone money.
What gets removed
- Abuse, harassment, or hate speech.
- Content that is off-topic, promotional, or a link to another marketplace.
- Anything unlawful.
- Content that reveals another personβs private information.
Appeals
If your content is removed and you believe that was wrong, contact support. A different reviewer looks at it.