The seller is not responding

If two working days pass with no reply, open a support ticket in the Seller issue category. Pickovia mediates and can resolve the order directly if the seller stays unresponsive.

How do I report a seller or a listing?

Open a support ticket in the Seller issue category with the listing URL and what is wrong. Reports of counterfeit goods, prohibited items and fake reviews are prioritised.

All help topics

Seller issues

Communication, disputes and reporting a seller.

Use Contact seller on the product page or the store page. Sellers aim to reply within one working day, and each store publishes its response rate.

Did not find your answer?

Support replies within one working day, and tickets keep the whole conversation together.

Contact support

How do I contact a seller?

The seller is not responding

How do I report a seller or a listing?